Leak Sealed
A tracking and testing overhaul that repaired a leaking conversion funnel for logistics.
Sector
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Logistics — Conversion Optimization
Service
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Analytics tracking
Year
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2025
Client
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Kaira

In brief
Kaira had steady traffic but a low conversion rate. Tracking was unreliable, drop-off points were hard to identify, and internal teams disagreed on the cause, turning every proposed fix into guesswork rather than an evidence-based decision.
The Challenge
Inconsistent tracking left major attribution gaps and conflicting reports across platforms. Without dependable data, no one could confirm where users were abandoning the funnel, and past fixes were based on opinion instead of actual user behavior.
The Approach
Event-based tracking was rebuilt across the entire funnel to close the attribution gaps. A structured testing program then targeted the pages with the highest drop-off first, using real behavioral data to guide priorities instead of internal assumptions.
The Results
Conversion rate improved 44% within four months, driven largely by a redesigned checkout flow. Leadership now works from one reliable dashboard, and testing continues on a quarterly basis as part of standard operations.